Shared inbox

Every email and WhatsApp, in one inbox the whole team can see

Tenants message on WhatsApp, landlords email, contractors do both. Lanten puts all of it in one place — assigned, labelled and answered by whoever’s free, not whoever’s phone it landed on.

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Lanten inbox: email and WhatsApp conversations together in one list

Built for how an agency actually works

Email and WhatsApp side by side

Connect your Outlook mailboxes and your WhatsApp Business number. Every conversation shows up in the same list, with a badge for the channel, and you reply from wherever it came in — the tenant never has to switch.

The Outlook and WhatsApp Business marks, side by side

The snooze menu, with a thread set to come back next week

Assign, snooze, done

Every thread has an owner. Pull up what’s assigned to you, what’s assigned to others, what’s snoozed until Thursday and what’s done — so nothing sits in a personal inbox while someone’s on viewings.

Shared mailboxes, not shared passwords

lettings@, sales@ and property@ all live here alongside personal inboxes. Everyone works from the same list; nobody logs in as someone else.

Four connected Outlook mailboxes: two personal, two departmental

A conversation assigned to one negotiator, visible to the whole team

Your whole team on the same conversation

Assign a conversation to whoever should own it, and everyone can see who has it. Nobody answers the same landlord twice, and handing a thread over is a click rather than a forwarded chain and a phone call.

Not sure how WhatsApp Business works?

Most agencies “do WhatsApp” on someone’s personal phone. That’s a different thing from a business number the agency owns — with a verified profile, a legal record of every message, and no history walking out the door when staff leave. Lanten is a Meta Business Partner and sets it up for you.

WhatsApp Explained →

What you’ll find on that page

Personal vs Business, in plain terms.

The Business app vs the Platform Lanten uses — and why a team needs the latter.

What it costs per message, the 24-hour window, and templates.

The pre-built agency templates Lanten ships with.

Your CRM, next to every message

The property, tenancy, landlord and maintenance history from Street or Acquaint sit beside the conversation — and update from it. See the Property CRM page →

The Street record beside the message: applicant, property and tenancy detail

See it working on your own inbox

Connects to Outlook, WhatsApp and your CRM in minutes. Free for 7 days, no card needed.

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