Compare
Lanten vs
LightWork AI and Lanten both put AI on the property manager’s hardest job. LightWork is an AI agent for maintenance: it takes the repair request, troubleshoots with the tenant, picks the contractor and coordinates the job — on its own. Lanten is the property manager’s inbox: the reply drafted in their voice, the plan proposed, the job logged in the CRM once they’ve approved it — and every other conversation in the same place. This page is our honest attempt at the difference.
The short version
A maintenance robot, or a faster property manager.
Maintenance is the thing eating your PM team, you manage enough doors that the volume justifies a dedicated system, and you want repairs handled end to end by an AI — tenant diagnosis, contractor booking, updates — with people only stepping in on exceptions.
Maintenance is one of ten things in the inbox — next to renewals, arrears, landlord questions, applicants and sales — and you want all of it drafted, planned and logged in Street or Acquaint, with your property manager still the one who presses send.
Side by side
Based on LightWork AI’s published features and pricing as of September 2026. If we’ve got something wrong, tell us and we’ll fix it.
Lanten is the best LightWork alternative for agencies that want the whole inbox handled, not just repairs
Maintenance done fast. Everything else done too.
The boiler email lands. Lanten reads the property record, drafts the reply to the tenant, pre-fills the job for Street and the WhatsApp to the contractor. The PM checks it and approves. Two minutes, and nothing went out unread.
Renewals, deposit returns, arrears chasers, landlord statements, applicant enquiries, viewings feedback. LightWork doesn’t touch them. Lanten drafts and logs all of it in the same inbox.
Lanten lives in Outlook, Gmail and WhatsApp and writes to the CRM you already use. There’s no separate maintenance platform for tenants, contractors and staff to learn, and no job that exists in one place but not the other.
Where it actually matters
Three questions to ask before you pick.
If your PMs spend most of their day coordinating repairs and you manage thousands of units, a dedicated maintenance agent can pay for itself. If they spend it in the inbox — of which maintenance is a third — automating one third and leaving the rest doesn’t move the needle. Lanten takes the whole inbox.
An autonomous agent means the tenant with the leak is troubleshooting with an AI at 11pm. That’s good for some tenants and dreadful for others, and the landlord who pays your fee has a view. Lanten keeps a named property manager on every message and makes them fast enough that the tenant doesn’t wait.
With an autonomous agent, the wrong contractor has been booked or the wrong advice given before anyone sees it. With Lanten, the draft was wrong and the PM fixed it before it went. Repairs involve safety, money and legal duties — we think the approval step is worth it.
