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Lanten vsSorto

Sorto and Lanten are both UK-built and both aimed at the property manager’s workload. Sorto is an AI assistant that takes property management tasks off your plate — a tenant reports a problem, Sorto sorts it. Lanten is the inbox your team already works in: every email and WhatsApp drafted in your voice, the plan proposed, the job logged in the CRM once you’ve approved it — across lettings, management and sales. This page is our honest attempt at the difference.

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The short version

A new place for tenants to report things, or a better version of the inbox you already have.

Choose Sorto if…

You want to move tenants onto a structured reporting flow and let an AI run the job from there — triage, contractor, updates — with your team stepping in only when it escalates. You’re happy to introduce a new tool to tenants and contractors to get that.

Choose Lanten if…

You want tenants, landlords and contractors to keep emailing and WhatsApping the way they already do, and the work to get faster on your side: reply drafted, job pre-filled for Street or Acquaint, contractor message ready — with the property manager still pressing send, and the sales team in the same inbox.

Side by side

Based on Sorto’s published features and pricing as of September 2026. If we’ve got something wrong, tell us and we’ll fix it.

LantenSorto
Built forUK estate & letting agents — the whole officeUK letting agents and property managers
What it isA shared inbox for email and WhatsAppAn AI assistant for property management tasks
Where it livesYour inbox — Outlook, Gmail, WhatsAppIts own app, with tenant-facing channels
Who writes the replyAI drafts, you approve and sendAI handles it automatically
Sounds likeYou — trained on your own sent mailAn assistant persona
Maintenance & repairsYes — drafted plan, contractor chase, job logged on approvalYes — reporting, triage and contractor coordination
Tenant self-service reportingNo — tenants email or WhatsApp as they do todayYes — guided reporting flow
Everything that isn’t property managementYes — sales, valuations, applicants, same inboxNo
Knows the property recordYes — matched to Street or AcquaintVia CRM or PM software integration
Property CRM syncStreet & Acquaint, two-way; more comingNot published
Shared team inboxYes — every message, every channelOnly the conversations it runs
Tasks & tagsFrom the message, automaticInside its own workflow
Ask (search across the inbox and CRM)YesNo
Data hostingUK
Price£27 / user / month (£20 annual)Not published
Free trial7 days, no card

Lanten is the best Sorto alternative for agencies that don’t want to change how tenants reach them

Nothing new for tenants to learn. Everything faster for you.

Meets people where they already are

Tenants email. Contractors WhatsApp. Landlords ring and then email. Lanten works in those channels; there’s no portal to push people onto and no “please report this through the app” reply.

The property manager stays the property manager

Lanten drafts, plans and pre-fills; a person reads it and approves. Tenants and landlords still hear from someone they know — one who now replies in minutes with the property record in front of them.

Not just property management

Sales, valuations, applicants and viewings feedback land in the same inbox, get the same drafts, tags and tasks, and write back to the same CRM. One tool for the whole office, one bill.

Where it actually matters

Three questions to ask before you pick.

Will your tenants actually use a new channel?

Every reporting tool works beautifully for the tenants who use it. The rest keep emailing and WhatsApping, and now you have two systems. Lanten doesn’t ask anyone outside the agency to change anything.

Do you want the AI to act, or to prepare?

Sorto’s model is act: the job gets handled. Lanten’s is prepare: the reply, the plan and the CRM update are ready, and a person approves them. Repairs touch safety, money and legal duties — we think a two-second approval is worth keeping.

Is property management the whole business?

If you’re a pure PM operation, a dedicated tool may be the right shape. If you’re an agency with sales and lettings under one roof, Lanten is the only one of the two that handles all of it, in one inbox the whole office shares.

See a week of tenant requests handled your way.

Connect your property management inbox and watch every request drafted, planned and logged — with your team still in charge. Free for 7 days, no card.