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Lanten vsPropServ

PropServ and Lanten solve the same problem in opposite ways. PropServ is a service: you hand property management work to their team and their systems, and they handle it under your brand. Lanten is software: your own team keeps the work, and the inbox drafts every reply in their voice, proposes the plan and updates the CRM when they approve. One takes the work away; the other makes it three times faster. This page is our honest attempt at the difference.

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The short version

Outsource it, or keep it and get faster.

Choose PropServ if…

You don’t want to run property management in-house — or can’t staff it — and you’d rather pay per unit for someone else to handle tenants, contractors and out-of-hours calls under your name. You’re comfortable with less visibility in exchange for less work.

Choose Lanten if…

Property management is part of your business and your reputation, you want your own people talking to your landlords and tenants, and the problem is volume, not willingness. Lanten keeps the work in-house and takes most of the typing out of it — for PM, lettings and sales alike.

Side by side

Based on PropServ’s published services and pricing as of September 2026. If we’ve got something wrong, tell us and we’ll fix it.

LantenPropServ
Built forUK estate & letting agents — the whole officeUK letting agents and property managers
What it isSoftware — a shared inbox for email and WhatsAppA service — outsourced property management support, backed by AI
Who does the workYour team, with the reply drafted and the plan readyPropServ’s team and systems, on your behalf
Where it livesYour inbox — Outlook, Gmail, WhatsAppTheir platform, plus your mailbox and phone line
Sounds likeYou — trained on your own sent mailPropServ staff, working under your brand
Maintenance & repairsYes — drafted plan, contractor chase, job logged on approvalYes — handled end to end by their team
Out-of-hours coverNo — your team, your hoursYes
Sales, valuations, applicantsYes — same inboxNo
Knows the property recordYes — matched to Street or AcquaintThrough access to your CRM
Property CRM syncStreet & Acquaint, two-way; more comingThey work in your CRM directly
Shared team inboxYes — every message, every channelNo — the inbox is theirs to work, not yours to see
Tasks & tagsFrom the message, automaticManaged by their team
Ask (search across the inbox and CRM)YesNo
Control & visibilityEvery message approved by your teamReporting and escalations
Data hostingUK
Price£27 / user / month (£20 annual)Not published
Free trial7 days, no card

Lanten is the best PropServ alternative for agencies that want to keep property management in-house

The capacity of outsourcing, without handing over the relationship.

Your people, your landlords

The landlord who chose you for the personal service still gets it — from the property manager they know, replying in minutes instead of hours. Nothing is routed to a third party working under your logo.

Capacity without headcount

One property manager on Lanten handles what used to take two or three, because the reply is drafted, the job is pre-filled for Street or Acquaint and the contractor WhatsApp is ready. That’s the economics of outsourcing, kept in-house.

You can see everything

Every message, every draft, every approval is in your inbox and your CRM. No monthly report telling you what happened — you were there when it did.

Where it actually matters

Three questions to ask before you pick.

Is the problem capacity, or capability?

If you have no property management team and don’t want one, an outsourced service fills the gap and Lanten doesn’t. If you have a good team that’s drowning, outsourcing replaces them with strangers; Lanten gives them their hours back.

Who do you want holding the landlord relationship?

Management fees are the recurring revenue of an agency, and landlords stay for the person they deal with. Handing that person to a service provider is a strategic decision, not an operational one. Lanten keeps it yours.

What does it cost at scale?

A per-unit service fee grows with every door you take on, forever. Lanten is per seat — as your book grows, the same team handles more of it and the bill barely moves.

Keep property management in-house. Just make it faster.

Connect your property management inbox and watch a week of requests drafted, planned and logged by your own team. Free for 7 days, no card.