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Lanten vs
Missive is one of the best shared inboxes there is: email, WhatsApp, SMS and live chat in one place, with team chat around every thread. Lanten is a shared inbox too — but it’s built for one kind of team. It knows which property a message is about, syncs with your CRM, and does the work after the reply. This page is our honest attempt at the difference.
The short version
Both are shared inboxes. One of them knows what a tenancy is.
You need SMS, live chat, Instagram and Messenger alongside email, you like building your own rules and workflows, and your team isn’t in property. It’s a superb general-purpose tool and we’d say so to anyone.
You run or work in an estate or letting agency. You want the inbox to know the property, the landlord and the tenant without you tagging anything, to write the reply in your voice, and to log the job in Street or Acquaint when you approve it.
Side by side
Based on Missive’s published features and pricing as of September 2026. If we’ve got something wrong, tell us and we’ll fix it.
Lanten is the best Missive alternative for estate & letting agents
Same shared-inbox foundations. Then the part Missive can’t do.
Shared mailboxes, WhatsApp, assignments and tags from day one. No rules to write — it already knows what an agency’s inbox looks like.
Missive sees a thread. Lanten sees the thread, the property, the landlord, the tenancy and the last three maintenance jobs — pulled from your CRM, not typed in.
Log the job, raise the task, chase the contractor, update the record. Lanten proposes the plan and runs it when you approve. Missive stops when you hit send.
Where it actually matters
Three things a general shared inbox can’t do for an agency, however good the collaboration is.
In Missive, “14 Elm Road” is a string of text. In Lanten it’s the record — with the landlord, the tenant, the tenancy dates and the boiler that was fixed in March. That’s the difference between a tidy inbox and one that can actually help.
Missive gives you rules, labels, canned responses and an API. Getting from there to “maintenance requests go to property management, tagged by property, with a job logged in Street” is a project. Lanten ships with that already done.
Every reply in Missive still means opening Street or Acquaint, finding the record and logging what happened. Lanten reads the record before it drafts and writes back to it when you approve. Two-way, in the same screen.
