What’s new in Lanten

Log maintenance requests in Street

New quick action in Lanten: log a maintenance request in Street directly from any email, without leaving your inbox.

Open a maintenance email, tap the action, and Lanten pre-fills the request from the email content — the issue, the property, the contact — ready for you to review and confirm. One tap to approve and it’s on the Street record.

A quick note on terminology: Street distinguishes between a maintenance request (the reported issue) and a maintenance job (the scheduled work). The API currently only supports creating requests, so that’s what Lanten logs — the same record your team would create manually from within Street when a tenant reports a problem.

Automatically sync emails to Street

Every email you send or receive now syncs automatically to the relevant Street record as a note — no copy-paste, no manual logging, no tab-switching. Your whole team gets a live, accurate conversation history on every contact, property, tenancy and sale record, updated in real time.

It works across the records you already use in Street: People, Properties, Tenancies, Sales, Applicants, Viewings, Offers and more. Lanten matches the email to the right record and creates the note automatically.

If you’re already using Lanten, there’s nothing new to set up.

Create notes & tasks in Street

Get things onto the Street record without leaving your inbox. When an email comes in, Lanten offers to create a note or a task in Street and pre-fills it from the email — the right person, the contents, a sensible title and due date — so the admin that usually gets skipped takes one click instead of a tab-switch and five minutes of copy-paste.

Notes are for the record: log what a tenant agreed to on the phone, pin an important instruction to a contact, capture the outcome of a thread so the next person who opens Street sees it.

Tasks are for the follow-up: chase a landlord approval, re-check a repair on a set date, ring a buyer back — assigned with a due date so it doesn’t fall through.

Everything is approval-only. Lanten drafts it, you review it, and nothing is written to Street until you say so — so the record stays accurate and you stay in control of what lands on it.

Tags

Sort your inbox automatically. Create a tag in your dashboard — give it a name, a colour and a plain-English description of what belongs in it — and Lanten reads every new incoming email and applies the tags that match. No rules to build, no keywords to maintain. You describe it the way you’d explain it to a new starter, and the AI does the sorting.

Because the description is just plain language, you can tag on things a normal filter could never catch — intent, tone, urgency, subject matter — not just who sent it or a word in the subject line.

• Maintenance / repairs — anything reporting a fault or chasing a fix
• Viewing requests — new enquiries asking to book in
• Arrears — rent overdue or payment problems
• Offers — buyers or applicants putting numbers forward
• Compliance — gas safety, EPC, electrical, notices, anything with a deadline attached
• Landlord approval needed — where you’re waiting on a yes before you can act
• Deposit / check-out — end-of-tenancy and DPS-related threads
• Complaints — so nothing sensitive slips past unseen
• Solicitor / conveyancing — sales progression chains
• Contractor correspondence — quotes, scheduling, invoices

Tags apply as native Outlook categories, so everything works with the inbox you already use — colour-coded down the message list, filterable, and available in saved category searches. Set up a saved search for “Arrears” and you’ve got a live worklist; filter to “Compliance” on a Monday morning and see everything with a deadline in one place.

AI thread summaries

Open any email and Lanten now gives you a summary at the top of the thread — a couple of lines pulling together the full conversation history plus everything Street knows about the sender. You get the state of play before you’ve read a single message: who they are, what the property is, what’s outstanding and what was last agreed.

It’s most useful on the threads that eat your time — a maintenance chain that’s been running for three weeks, a tenant coming back into a conversation you’d forgotten, an email landing in a shared inbox where you weren’t the one dealing with it. Instead of scrolling to the bottom and reconstructing the story, you get it in one glance.

Click to expand for the full summary. And Linked threads surfaces related conversations across different senders — so the contractor’s job thread shows up right on the tenant’s chase email, and you’re not hunting through folders to connect the two.