Legal
Terms of service
The agreement between your agency and Lanten Ltd for use of the service. Written in plain English where the law allows.
Last updated 13 September 20261. The agreement
These terms are between Lanten Ltd (company number 16866141, registered in England and Wales) and the organisation that signs up for a Lanten account (“you”). By creating an account you agree to them on behalf of your organisation. They apply to the web app, the Outlook add-in, the WhatsApp Business connection and any related services.
2. The service
Lanten provides a shared inbox for email and WhatsApp, with property-CRM context, AI-drafted replies and actions, natural-language search and message tagging, as described on lanten.ai at the time you sign up. We may improve or change features; we will not materially reduce the service during a paid term without notice.
3. Accounts and users
You are responsible for the people you invite, for keeping credentials secure, and for anything done under your accounts. A user is any person who signs in; shared mailboxes do not count as users. You must be at least 18 and authorised to bind your organisation.
4. Your data and connections
You own your data. You grant Lanten the right to process the mailboxes, messages and CRM records you connect solely to provide the service, as set out in the Privacy Policy and Data Processing Terms. You are responsible for having the right to connect them — including the consent of mailbox owners and your agency’s obligations to tenants, landlords and applicants under UK data-protection law.
5. AI features
Lanten drafts; people send. Every reply, action and CRM update suggested by Lanten requires approval by a user before it takes effect. You are responsible for reviewing suggestions before approving them. AI output may be wrong or incomplete; Lanten is a tool to help your team, not a substitute for professional judgement or legal advice.
6. WhatsApp
The WhatsApp Business connection is provided through the WhatsApp Business Platform under Meta’s terms, which you agree to when you connect a number. Meta’s per-message charges are passed through on your Lanten invoice at cost. You must comply with WhatsApp’s messaging policies, including opt-in requirements for templates and honouring opt-outs.
7. Fees and billing
Fees are per user per month, as published on lanten.ai/pricing, billed monthly or annually in advance by card through Stripe, and are exclusive of VAT, which will be added if Lanten becomes VAT-registered. Adding users mid-term is charged pro rata. Fees may change with 30 days’ notice; changes take effect at your next renewal. Free trials convert to a paid plan only when you choose one.
8. Term and cancellation
Monthly plans run month to month and can be cancelled from the dashboard to end at the current period. Annual plans run for twelve months and renew unless cancelled before renewal; annual fees are non-refundable except where required by law. On termination we delete your organisation’s data as described in the Privacy Policy. We may suspend or end the service for non-payment or material breach, with notice where practicable.
9. Acceptable use
You will not use Lanten to send spam or unlawful messages, to process data you have no right to process, to attempt to access other customers’ data, to reverse-engineer the service, or to build a competing product from it.
10. Availability and support
We aim for the service to be available at all times but do not guarantee uninterrupted access; planned maintenance is announced in advance where possible. Support is by email and, for customers, WhatsApp, on UK business days. Enterprise customers may have an SLA in a separate agreement, which prevails over this section.
11. Intellectual property
Lanten and its software remain ours. You get a non-exclusive licence to use them for your organisation during your subscription. Feedback you give us may be used without obligation. Your data, your templates and your writing style remain yours.
12. Liability
Nothing in these terms limits liability for death, personal injury, fraud or anything that cannot be limited by law. Otherwise Lanten’s total liability in any twelve-month period is limited to the fees you paid in that period, and Lanten is not liable for indirect or consequential loss, loss of profit, or losses arising from decisions taken on AI-generated suggestions you approved.
13. General
These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. If a clause is unenforceable the rest stand. We may update these terms with 30 days’ notice by email; continued use after that date is acceptance. Notices to Lanten go to [email protected].