Privacy Policy

Effective Date: 23rd July 2025

These Terms of Service (“Terms”) govern your access to and use of Lanten’s website, platform, and related services (the “Service”), operated by Lanten (“we”, “our”, or “us”). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. The Service

Lanten provides an AI-powered WhatsApp communication platform for landlords and property managers, enabling automated tenant messaging, rent reminders, maintenance handling, and integration with third-party tools (e.g. Fixflo, Stripe).

2. Eligibility

To use the Service, you must be at least 18 years old and legally capable of entering into binding contracts. By using Lanten, you confirm that you meet these requirements.

3. Account Registration

You may be required to create an account to access certain features. You agree to:

• Provide accurate, complete registration information

• Keep your login credentials secure

• Notify us immediately of any unauthorised access or use of your account

We reserve the right to suspend or terminate accounts at our discretion.

4. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send spam, abusive, or unlawful messages

• Interfere with or disrupt the Service or its infrastructure

• Attempt to reverse engineer, copy, or exploit the Service or its underlying software

• Upload viruses or malicious code

• Violate data protection laws when using the Service to communicate with tenants or third parties

You are responsible for all content transmitted via your Lanten account, including tenant communications.

5. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy. Customers are responsible for ensuring they have a lawful basis to process tenant data via Lanten. We act as a data processor when handling tenant communications on your behalf.

You agree not to use the Service in a way that violates the UK GDPR or other applicable data protection laws.

6. Fees and Billing

Access to Lanten may be subject to subscription fees, which will be clearly communicated during sign-up. All fees:

• Are payable in advance

• Are billed via Stripe or other authorised providers

• Are non-refundable except as required by law

We reserve the right to change pricing at any time with 30 days' notice via email or in-app notification.

7. Integrations and Third Parties

Lanten integrates with third-party services (e.g., WhatsApp, Fixflo, Stripe). Your use of these services is governed by their respective terms. We are not responsible for any issues, liabilities, or data use related to third-party platforms.

8. Service Availability

We aim to provide continuous access to Lanten but do not guarantee uninterrupted service. We may suspend access temporarily for maintenance, updates, or security improvements.

We are not liable for downtime, service interruptions, or data loss resulting from technical issues beyond our reasonable control.

9. Intellectual Property

Lanten and its underlying technology, trademarks, and content are owned or licensed by us. You are granted a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written permission.

10. Termination

We may suspend or terminate your access to the Service at any time, without liability, if:

• You breach these Terms

• You violate applicable laws or regulations

• Required by law or a regulator

You may cancel your subscription at any time via your account settings. Upon termination, your access to the Service and related data may be revoked.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be error-free, secure, or meet your expectations.

12. Limitation of Liability

To the maximum extent permitted by law, Lanten shall not be liable for:

• Any indirect, incidental, special, or consequential damages

• Loss of profits, revenue, or data

• Service interruptions or third-party service failures

Our total liability for any claim under these Terms is limited to the amount you paid us in the 12 months preceding the claim.

13. Indemnity

You agree to indemnify and hold Lanten harmless from any claims, losses, liabilities, or expenses (including legal fees) arising from:

• Your use of the Service

• Your violation of these Terms

• Your breach of data protection obligations

14. Changes to Terms

We may update these Terms from time to time. If we make significant changes, we will notify you via email or in-app notice. Continued use of the Service after such updates constitutes your acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be resolved in the courts of England and Wales.

16. Contact

For questions or concerns about these Terms, please contact us:

Email: support@lanten.ai