Audit Trail

Every message, every decision, on the record.

A timestamped log of every interaction across every issue. Compliance-ready, dispute-ready, landlord-ready.

09:14Issue created · #1042
09:15Triage complete · F1 (boiler)
09:18Quote requested · Cleargas Ltd
10:02Quote received · £185
10:21Approved · contractor instructed
14:38Job complete · resolution confirmed
What it captures

A complete record, automatically.

Every tenant message, every Lanten response, every contractor quote, every landlord approval — all timestamped and searchable. Photos, videos, and documents stay attached to the issue, not buried in someone’s WhatsApp.

Why it matters

Three problems it solves.

  1. Compliance

    UK letting regulations require a clear record of how repair requests are handled, especially for habitation issues. Lanten gives you that record without anyone having to remember to keep one.

  2. Disputes

    When a tenant says "I reported this three weeks ago," you have the timestamp. When a landlord asks "why wasn’t this fixed sooner," you have the answer.

  3. Reporting

    Generate landlord reports, branch performance summaries, and contractor scorecards in seconds — from data that’s already there.

Outcomes

Every issue tells its own story.

100%
of interactions logged automatically
5 min
to assemble a complete dispute pack
0
"can you find that WhatsApp from August?" requests

Never lose a thread again.

See how Lanten turns months of WhatsApp into a clean, searchable record.

Book a demo →

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